I recently bought a house in Birch Run, Michigan with the help of Jeff Loucks at Icon Mortgage. I am extremely satisfied with the knowledge and support Jeff has given me throughout the entire process. As a single mother buying a house was very intimidating, But Jeff was more then happy to answer all of my questions even if I had asked the same question more than once! I ended up buying a house that I love with a payment I can afford. I would recommend Jeff Loucks and Icon Mortgage to anyone.
Date:: 8 February 2017
: Amber Williams
I had a wonderful experience with Lisa Kent in assisting me in buying my first home. As a first time home buyer, there are many moments of uncertainty and anxiety. She knew exactly what to say to give me accurate information and help keep me calm. Lisa helped me every single step of the way and did not leave my side. She learned very quickly my personality and seemed to know exactly what to say all the time. There were many moments of laughter (something I never anticipated in the home buying process and something I will always treasure). She got me from the very first step to the very last step of home buying. My first closing table experience was one of the best days of my life (and something I was completely terrified about at the beginning of the process). There was so much laughter and so many smiles. Lisa’s sheer presence alone put me at ease. I thoroughly enjoyed my experience with her. She will always be my go to mortgage lender for any future home buying experiences. Thanks Lisa! You’re the best!
Date:: 2 February 2017
: Kerrie Bruckner
Taking my realtor’s advice to go with Icon Mortgage has proven to be a good decision. Jeff and Jamie made the entire process easy and seamless. Even when our first deal fell through at the last minute (due to the seller), Jeff never wavered and reassured us that they would be there to help us through the process again. He answered all my questions quickly and thoroughly. We were kept informed throughout the entire process and given expectations of time frames for things to happen. I will definitely recommend my family and friends.
Date:: 4 January 2017
: Lynn Campbell
Lisa Kent is very easy to work with, within 10 minutes of my first visit with her she was able to tell me what I was approved for. Through the whole process of buying my home if I had a question she always had the answer. I truly enjoyed our conversations.
Date:: 27 December 2016
: Karen Kay
I am a REALTOR who has worked with Amy Novak for several years now. I have chosen her out of many loan officers I have worked with in the past to represent myself and my company to potential buyers. She has met my standards for whom I refer clients to and she has exceeded those standards by her willingness to work with people on correcting their credit scores to be able to get the best loan and rates available to them. I have got to know Amy on a professional level as well as personal, I am happy to call her a friend. Amy is an asset and essential now to my business as she is the first step in the home buying process. I can not thank her enough for her willingness to work with anyone I send to her. I do not get the pertinent details of clients financial profiles so I have no idea what their history is like. I can not emphasize enough how critical she is in the home buying process as a client calls me I refer them to her, she gets the job done. Amy has serviced many of our clients now and gets referrals from those referrals. That alone is a great testimonial to her outstanding work as a top notch loan officer. Thank you Amy for your continued hard work, excellent work ethic and getting those loans approved. Not only does she approve them she keeps me updated and informed of where we are in the process so I can keep everyone in the loop of where we are in servicing the loan, the purchase agreement and title work. Thank you so very much I look forward to another successful year with Amy by my side. Here is to 2017!
Date:: 14 December 2016
: Terri L. Walker, Realtor
I recently had a phenomenal experience with Lisa Kent and just wanted to give some positive feedback for her. She truly went above and beyond my expectations. I am so glad I was referred to her and I would do the same for someone else. She answered all my questions, thoroughly explained every step in the process, and was able to get me into my first home on my own as a single mom. Please give her some extra recognition for her great customer service!
Date:: 09 December 2016
: Sarah Tino
With Thanksgiving drawing near,my husband and I would like to extend a very special thanks to a very special person. This is our first “normal” Thanksgiving that our family will be celebrating in over four years.Audra Helm at Icon Mortgage made this all possible for our family. Her utmost professionalism and expertise guided us into a new mortgage, and a home of our dreams. Without Audra’s hard work none of this would be possible.When others tell you there’s no hope, trust Audra.My husband and I can never thank her enough for what she has done for our family.Happy Holidays from Debra and Gregory Zielinski.
Date:: 09 November 2015
: Mr and Mrs Gregory Zielinski
We were looking to get a mortgage and heard on the radio about Icon and were introduced to Louise. She worked really hard to get us our loan. Louise was professional, thorough, Friendly and efficient. Icon is the Best Mortgage company. All of the people were Friendly and helpful at Icon Mortgage. Thank you Louise for helping us get our Dream home. Thank you Icon Mortgage.
Date:: 19 November 2014
: Mark & Marlene Aldridge
Lisa is amazing. She helped explain to us how to get to a place where we could be pre-approved, and informed us as soon as we were so that we could look at homes. She worked wonderfully with our realtor, and came to closing with us to make sure things were in order and to help the process along quickly. We highly recommend her.
Date:: 28 September 2014
: Krista Church
I just wanted to express how please we are with our recent mortgage transaction with Icon Mortgage; Louise Thomas was a pleasure to work wih, no matter what time of day, if we had a question, she was on top of it. Thank You, for your dedication to us. We are excited to begin our next journey in our new house. Louise, Thank You Again. ★★★★★
Date:: 09 May 2014
: kris Kirby & Melissa Jordan
I have to say Lisa didn’t just go the extra mile for my wife and I, She went over and above what was expected of her. We was told we we would not be able to get a mortgage due to our credit score, But Lisa would not quit until she exhausted all resources. And she was able to get us financed thru a mortgage company and with a low rate. So I have to say hats off to Lisa Kent and Icon Mortgage. What a great bunch of people and was always there for any of our questions.
Date:: 25 January 2014
: Michael TERRY
I contacted Lisa Kent at Icon Mortgage to be my loan officer because I knew her personally and also knew the staff at con Mortgage. My loan was not easy as due to a divorce I had items to clear from credit, needed to qualify on my own, had to submit information for a condo, etc… Both Lisa and the staff at Icon Mortgage were always available when I called, were extremely supportive and knowledgeable and helped walk me through each step. The service was professional and exceptional. Thanks to all! I am now enjoying my new condo.
Date:: 24 January 2014
: Mary K. Nokovich
Our experience with Lisa Kent could not have been more positive. We contacted her while we were far from eligible for a loan, but with her guidance, within a matter of a few months, she taught us how to get our credit on track. When we found a Realtor, Lisa was in constant communication with her and us, and when we found our home, Lisa had the paperwork ready to go, and even came to closing with us and pushed the process along. She’s direct, but warm. If we were to ever to want/need a bigger home, we would absolutely return to her.
Date:: 23 January 2014
I just wanted to take a minute to say what a GREAT experience we had working w/ Louise Thomas when we purchased our new home. She went above & beyond her normal duties to make this possible for us. I would HIGHLY recommend Louise, she is very professional, reliable and trustworthy, Thank you so much Louise and keep up the good work!
Date:: 12 November 2013
: Carolyn Murphy
I have had the pleasure of working with Louise Thomas many times for a mortgage and a refinance. She is very honest and trustworthy loan officer. She goes above and beyond to help you with anything that you need. I highly recommend Louise to all my family and friends for all their mortgage needs. When you work with Icon Mortgage and Louise Thomas you will not want to go anywhere else!!
Date:: 09 October 2013
I LOVE working with Louise. She always stays on top of the situation and is in contact when any issue arises. She will always be my top pick as a loan officer.
Date:: 08 October 2013
: Jeanne McCorkle
I have had the pleasure of working with Louise Thomas for years! I have worked in Real Estate and now in Title for almost 15 years and I have complete confidence in Louise and Icon mortgage. I always know that the customers are getting the best service possible!
Date:: 04 October 2013